Thank you for shopping with us. We strive to provide you with the best products and services. In the event that you need to request a refund, please carefully review our refund policy outlined below:
1. Video Evidence: For a smooth refund process, we recommend having video evidence of the package opening. If an item arrives broken during shipping, we will be responsible for replacing it or refunding the amount. Video should clearly courier tracking number
2. Picture Evidence: Picture evidence will be considered, but only if it consists of high-quality images clearly showing the condition of the package upon arrival.
3. Retaining Flyer and Boxes: Customers are required to keep the flyer and original boxes of the products they purchased. These items may be needed for verification purposes during the refund process.
4. Change of Product: Please note that once an order has been dispatched, we cannot accommodate changes to the product selection. However, if a product is found to be faulty upon receipt, we will provide a replacement for the same item.
5. Exclusions: Refunds will not be provided for items damaged due to electric short circuit or electric burn or customer misuse.
6. Customer-Induced Breakage: Refunds will not be granted for items that have been broken or damaged due to customer usage.
7. Return Policy Duration: Our return policy allows for refunds within 7 days from the date of delivery. To be eligible for a refund, the item must be unused and in its original condition.
8. Refund Process: Once we receive the returned package and complete the necessary claim investigation, the refund amount will be processed. Please note that the refund may take some time to reflect in your account, depending on your payment method and banking institution.
Please keep in mind that this refund policy is subject to change and may be updated without prior notice. We recommend reviewing this policy periodically to stay informed about any modifications.
If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team.
