FAQ

To place an order, simply browse our website, select the desired product, and click on the “Add to Cart” or “Buy Now” button. Follow the on-screen prompts to complete the checkout process.

You can placed order by clicking on WhatsApp icon bottom right side of screen.

We accept varieties of payment methods in Pakistan, including credit/debit cards, bank transfers, digital wallets (such as JazzCash, EasyPaisa, and SadaPay), and cash on delivery (COD) for eligible orders.

We offer free shipping within Pakistan for orders above a certain value. However, for orders below the minimum threshold, there may be a nominal shipping fee. This information will be provided during the checkout process.

Delivery times may vary depending on the product, its availability, and your location within Pakistan. Typically, orders are delivered within 3-7 business days. 

Yes, we offer cash on delivery (COD) as a payment option for eligible orders within Pakistan. Please note that COD may not be available for certain products or locations. You will be notified during the checkout process if COD is available for your order.

Yes, We have a return policy for orders delivered within Pakistan. If wrong items delivered to you or it is damaged. you can initiate a return request within 7 days of delivery. Please refer to our Returns and Refunds policy on our website for detailed instructions and conditions.

 Yes, you can track the status of your order once it has been shipped. We will provide you with a tracking number and a link to our courier partner’s website. Simply enter the tracking number on the website to get real-time updates on the location and estimated delivery date of your order.

We regularly offer discounts and promotions for our customers in Pakistan. These can include seasonal sales, exclusive offers for newsletter subscribers, discount codes, and bundle deals. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest offers.

Yes, we provide warranties and guarantees for certain products. The details of warranties or guarantees will be mentioned on the product page or in the product description. Please read the terms and conditions carefully to understand the coverage and duration of the warranty or guarantee.

You can reach our customer support team through multiple channels. Our contact information, including phone numbers, email addresses, and live chat options, will be available on our website’s “Contact Us” page. Our team is available to assist you with any queries or concerns regarding your order.

Certain products may be subject to restrictions or regulations imposed by local authorities or courier companies. These restrictions can include hazardous materials, liquids, perishable items, or products that require special handling. We will notify you during the checkout process if any restrictions apply to your selected products.

Yes, we offer gift wrapping services and personalized messages for certain products orders. Please confirm it from our team, additional charges may apply for gift wrapping services.

We take customer privacy and data protection seriously. Our privacy policy outlines how we collect, use, store, and protect customer data in compliance with applicable laws and regulations in Pakistan. You can find our privacy policy on our website, which provides details on how we handle customer information and ensure its security.